Management Strategy

All members of the TOHO HOLDINGS Group aim to achieve CS (Customer’s Satisfaction) and CJ (Customer’s Joy): the former, by meeting the requirements of customers that can clearly be identified; and the latter, by meeting the potential requirements of customers. Our ultimate goal is to see best smiles of patients as well as medical professionals and staff through the realization of Customer’s Joy. In order to achieve this goal, the Group will continue to make concerted efforts to create and launch original business models.

Through our commitment to Customer’s Joy, we aim to become a “demand innovator” that will improve quality of life and lifestyle by understanding the priorities of urgent, potential and related problems of customers and proposing products, information, services and network packages to proactively address the problems.

TOHO HOLDINGS strives to maximize the Group’s integrated power through a holding company system, so that we can deliver to customers and patients as high value-added products and services as possible.

- TOHO HOLDINGS, CO., LTD., a pure holding company, focuses on formulation and promotion of group strategies as well as supervision of group companies’ management. It aims at speeding up of group management functions, appropriate allocation of group managerial resources, and enhancement of synergy effects among group companies.

- TOHO PHARMACEUTICAL CO., LTD., a pharmaceutical wholesaling business operating company, exercises leadership as a core company of the Kyoso Mirai Group and aims to improve the distribution function through further enhancement of business infrastructure such as marketing capacity and information and distribution systems.

- PharmaCluster Co., Ltd., a dispensing pharmacy business management company, helps group dispensing pharmacies expand their customer base, through such measures as reinforcement of the family pharmacy function, recruitment and educational training of personnel such as pharmacists, and system supply to raise management efficiency.